Customer Testimonials
I recently (Dec 2022) bought a used Lance trailer from this dealership… All RV’s have an issue or two… This dealer did the very best they could to make me a happy customer… and I salute Martin in sales and Victor, the service coordinator for making sure I left happy… I’m pretty fussy and knowledgeable about things but they did their best and I commend them and would recommend this dealer, without reserve. Bravo to this dealer!
We were very pleased with the Ford dealership in Mesquite they were able to diagnose our problem and get us back on the road in the same day great staff friendly shuttle took us back to our hotel room until fixed came and picked us up we would recommend them to anybody and we got a free car wash
Great service!
They always explain everything they do and are very thorough
Amazing customer service!
Always very professional
I get all of my oil changes here and I have never had a problem! love the new schedule online option available to me now as well.
Thank you RV repair guys! Used our new Lance trailer this past weekend, everything worked as it should! Thanks for getting us on the road to family fun!
Installed a new cover for me.
Found Unique RV Digest for RV holding tanks here! No more having to buy on-line. Thanks!!!
Scott Damron was great to work with. Prices are competitive with market. They worked quickly and efficiently to take care of us as we were in a time crunch as we were on vacation and found the SUV in the price range we were looking for so they worked to help us out in our situation
Great people.. great service. And when you make an appointment they start on time , they let you know how long it will be and get you out asap..
Made appointment for tomorrow to service Truck!! Very helpful!
I was travel in my truck and 5th wheel with our dog and cat, when the truck low power and engine light came on. I called the dealership and they told me service closes at 5 PM. It was 3:40 and I still had to disconnect the 5th wheel. I got to the dealership at 4, met with Brian, service guy (Outstanding, helpful and everything you could ask for). He immediately talked with the service manager, sorry don't have his name, he went out and looked at the truck and said air is getting to the fuel pump. The first thing we ...
I didn’t buy anything!! Brian and David listened to my problem checked me in and quickly determined they couldn’t help me. All this with no appointments available. I’m sure they could’ve “sold” me something to “fix” my problem but they didn’t. Honest, clean, genuine customer service! I wish I lived closer! You guys earned 5 stars today…..5X over. Based on my experience you’ll want to give them your business. THANKS!!!
Made a mistake pouring wrong liquid in wrong spot.had it towed there and fixed it same day even though they were booked full very happy
Fan-tas-tic! Our RV fridge died. These guys ordered a new one and installed it the same day it arrived, which was 6 days! I highly recommend these guys!
Brian my service advisor and his supervisor Dave really took great care of me. They went way above and beyond what customer service is. I will be back! Thank you to both
Bought a Ford Focus SE without leaving home Dealed with Ken Frost whom I bought a car from 2 years ago. I could not get in to the dealer so they brought the dealer to me! Things were done over the internet and phone. They brought my car to me and picked up the trade in. The paperwork was done and Ken Frost brought the papers to my home in Overton.Now thats service! Thanks Ken and staff that helped! Your # 1 and thanks for making my day!!!!
If you are looking for an honest, dependable, and reliable dealership to handle your motorhome or Rv service, look no further. I live in Sandy Ut. I was vacationing in Mesquite and the main awing on my 2007 Monaco Diplomat was caught in a storm and damaged. I decided that driving back to Utah was out of the question, so I starting looking at possible RV service in town. I made one phone call to Ken Garff, and was transferred to Dalean Hayes in service. I explained my situation, and was wondering what could be done, especially on a Saturday. Dalean ...
We broke down on the way to Brianhead and decided to go to this ford dealer. We can’t say enough about Marcus the service advisor who took us through the process. He went above and beyond our expectations. Always answering our questions anytime of the day and we had a lot of them. Marcus was amazing!!! We need more people like you in this world! Thank you and your crew for fixing everything. We will definitely recommend you in the future.
We went in looking for an item for our rv, they didn't have what we needed but offered to order it in..Great customer service
This was my first encounter when I drove to Mesquite in a rented Chrysler Pacifica thru Enterprise, which at the time had a rental counter within the dealership. It was run by Brian who now works in the service department!!! He was very helpful and even gave me a ride back to my house. I still have my cars serviced there and always feel confident in their Service Department and all the service technicians!!!!!
I called after hours and they called me back the next morning
This was a great experience, all because of Markies the service advisor. We were on vacation and had a check engine light and misfire code pop up on our truck. The the other 3 dealers we had called mentioned they could fit us in in a week or more. Markies ordered the parts and had them the next afternoon and we were rolling in a hour. I appreciate his help and hope he has a great future at this dealership.
Fixed oir RV generator. Very professional and friendy.
Sales team are first class! Not a very good looking bunch but helpful none the less
They got us in quickly and diagnosed the problem. Daylene was wonderful. Good communication throughout. They made it easy.
Great bunch of guys: Brian and Edgar. I was traveling across this great land of ours with my family when my POS Ford Explorer developed a death rattle. Brian got me into the shop at a moments notice and Edgar diagnosed it to be a shot AC compressor. Replaced it pronto and sent me on my way again. Thank you guys!
Newly retired, registered nurse bought an RV and my engine light came on. I was going through from Yellowstone traveling down to the West Coast for my first time and very discouraged to see my engine light on. I don't know how to heal a car and I had to go somewhere that I could trust. I went to the grocery store and everybody told me to go to Ford Ken Garrif dealership and they'll help you right out. I found it easily, drove right up met with the diesel mechanic Christian and immediately hooked me up to ...
Ask for Brian. Great care.
Dave Heath, this is the man to see. Really helpful. You have a customer for life. Dave made everything painless and worry free. Thank you Dave!
Immediate diagnosis and timely repair. Fair. Service advisor compassionate
Awesome!!!!
Great place to take your car for service
I was treated with a high level of respect and professionalism during my visit. My case manager was outstanding. She holds herself to an standard and action of the highest level possible. Thank you and her entire staff.
While visiting Zion, our Ford F250 threw a check engine light. We called Cedar City Ford, but they were booked solid and recommended Mesquite Ford since they were only an hour away. They made room in their schedule for us and had us back on the road within a few hours. Brian was our service writer and we can't thank him enough for helping us out.
Always a pleasure taking my vehicle for service. They take care of it.
On Monday my RV was in there for service. I was in and out in a few hours. Everything was satisfactory, the people were pleasant, and the atmosphere was professional but laid back. Would I go there again? You bet. If anybody reads this, thank you!
Best Service Department I have ever visited.
Always great and friendly service!
I bought a new truck and needed support to adjust the distribution hitch for my travel trailer. I was new to the area and this dealership so I didn't even know where to check in for my appointment...so we just kind of drove around the lot looking for help. A couple of techs saw us. Kullen the RV tech was one of them, and he just kind of took over after I introduced myself and told him the help I needed. Kullen said he had to get his wrench and told me where to meet him on the ...
These got me in quick and the service was excellent and friends. It was worth the drive from Las Vegas.
Great parts department, very knowledgeable and helpful staff
Pleasure to go to a Service Dept at a dealer and all they want to do is take care of you. Brian was anxious to take care of my vehicle needs, thank you.
Pleasant
Came in for an oil change and some tires. Was wrapped up and ready to go in about 45 mins. Wanna say thanks to Jonathon (parts) and Marcus (service). Always a pleasure dealing with these two.
Service manager is a fair minded gentleman
Amazing. Broke down when traveling thru Mesquite. They were able to take care of the problem immediately. Nobody ever acted like it was an inconvenience.
By appointment, on time, thorough, friendly. I'll be back.
These guys were incredible! Marcus in service got things rolling quickly after learning I live in my RV full-time & needed my generator fixed asap after another small mechanic shop couldn't do the work. Then Kullen, the tech, was very knowledgeable about Onan generators & even allowed me to watch so I could learn. I was in & out in about an hour!! That's just unheard of. Thanks guys for getting me back on the road quickly for more adventures!!
Excellent service. Alignment and tire rotation on our Mustang. Plus we bought a new truck while there. All in all a good experience.
Fast service, professional staff and great manager
Jonathan and Steve were both very helpful.
Great folks.
Great employees. RV friendly
Fast, and professional service!
Service was fantastic except it took a long time....even had an appointment. 2.5 hours for an oil change is a tad long!!
Good
I had my Ford Escape towed into this dealership and had the best customer service experience I've ever had. I can't say enough about Dalene, she went above and beyond to help me get my car towed in, serviced and done. thank you. Rita Farnsworth
I went to the RV store and got some parts for my motorhome The Man Behind the Counter was extremely helpful got my part and went back on the road again
We're working on the parts that I need
GREAT Service plan and simple!!!!
Very polite and efficient
Awesome service
These guys go over and above what I expect from dealership customer service! I came through town today and had car trouble with my electric vehicle. I called around and no one would help me. I called Mesquite Ford and they did everything they could to help even though I wasn’t a customer. Good people! Thank you!
What a terrific experience for us. My husband and I are full time RV’ers and we encountered a problem driving from Montana. We got into Mesquite on Thursday afternoon. We had called Mesquite Ford while we were in the road. Mesquite Ford got us in right away. A young man named Kullen went to our RV with us when we got there to see/hear our description of the jack problem we encountered. Kullen was very knowledgeable about RVs. We left the RV over night and early this morning, Friday, they called us to say they had fixed our ...
Good people, polite, know their stuff.
Service is great and fast. I would recommend it to anyone that has car problems and needs oil change on any car
Bought a 2020 f150 King Ranch from Mesquite ford. Right off the lot it had a shake in the drive train. They inspected and found all four tires were junk. They replaced them. Brought it back with 6k miles on it for service. After rotation of tires the problem returned. I was extremely upset. You pay that much money for something you would expect things to be right. I jumped all over the service guy (shouldn't have) and was told to bring back the next afternoon. This didn't fit my schedule as I live 220 miles aways. The service guy ...
Ithey came ond picked up my truck from my house and went through the whole thing bullet proofing everything I will never have only one but them work on my truck
If you are in need of a new vehicle or RV go see Dave! Best experience we have ever had, quick and stress free! Thank you Dave! Marnie
I have an RV that I spent nearly a year trying to get repaired under warranty. As a fulltimer and traveling around the country, it was not at all practical to return to the dealer from which I bought my RV. So, I contacted numerous dealers in my travels and all basically told me that since I didn't purchase from them, they would not work on it. A couple of dealers said they might work on it, but I would have to leave it with no idea of when or even if the work would be done. Until I ...
We just went and picked up our brand new trailer! Thank you to everyone that helped us. Ken Garff Mesquite Ford Lincoln RV has an awesome team! Lewie did a great job explaining everything to us on the trailer, Dave helped us pick out the perfect trailer and Scott in finance was super friendly and explained everything to us perfectly. Couldn't have asked for a better experience. We are happy we drove 5 hours to get that trailer. Can't wait to take it out!
Had a leaky toilet in Rv and stopped in on our way through to California without an appointment. The whole staff was helpful and cheerful. Victor replaced a part on the toilet and didn't charge me labor. Although I bought the part and it was a quick fix it meant so much to me as they were so willing and nice to help. This is the absolute best experience with a repair we have had in our 2 years of Rv ownership which is saying a lot because we've needed many repairs. I wished we lived closer so we ...