Customer Testimonials
Brian my service advisor and his supervisor Dave really took great care of me. They went way above and beyond what customer service is. I will be back! Thank you to both
We broke down on the way to Brianhead and decided to go to this ford dealer. We can’t say enough about Marcus the service advisor who took us through the process. He went above and beyond our expectations. Always answering our questions anytime of the day and we had a lot of them. Marcus was amazing!!! We need more people like you in this world! Thank you and your crew for fixing everything. We will definitely recommend you in the future.
Newly retired, registered nurse bought an RV and my engine light came on. I was going through from Yellowstone traveling down to the West Coast for my first time and very discouraged to see my engine light on. I don't know how to heal a car and I had to go somewhere that I could trust. I went to the grocery store and everybody told me to go to Ford Ken Garrif dealership and they'll help you right out. I found it easily, drove right up met with the diesel mechanic Christian and immediately hooked me up to ...
I had my Ford Escape towed into this dealership and had the best customer service experience I've ever had. I can't say enough about Dalene, she went above and beyond to help me get my car towed in, serviced and done. thank you. Rita Farnsworth
If you are in need of a new vehicle or RV go see Dave! Best experience we have ever had, quick and stress free! Thank you Dave! Marnie
I have an RV that I spent nearly a year trying to get repaired under warranty. As a fulltimer and traveling around the country, it was not at all practical to return to the dealer from which I bought my RV. So, I contacted numerous dealers in my travels and all basically told me that since I didn't purchase from them, they would not work on it. A couple of dealers said they might work on it, but I would have to leave it with no idea of when or even if the work would be done. Until I ...
We just went and picked up our brand new trailer! Thank you to everyone that helped us. Ken Garff Mesquite Ford Lincoln RV has an awesome team! Lewie did a great job explaining everything to us on the trailer, Dave helped us pick out the perfect trailer and Scott in finance was super friendly and explained everything to us perfectly. Couldn't have asked for a better experience. We are happy we drove 5 hours to get that trailer. Can't wait to take it out!
Had a leaky toilet in Rv and stopped in on our way through to California without an appointment. The whole staff was helpful and cheerful. Victor replaced a part on the toilet and didn't charge me labor. Although I bought the part and it was a quick fix it meant so much to me as they were so willing and nice to help. This is the absolute best experience with a repair we have had in our 2 years of Rv ownership which is saying a lot because we've needed many repairs. I wished we lived closer so we ...
Michael Gordon was honest and friendly, he is a true professional and an asset to Mesquite Ford-Lincoln. We are very pleased with our car buying experience.
My husband negotiated the entire deal with Dave Heath. I always dread dealers. The Las Vegas market has ruined us due to their awful, hi pressure sales. Dave was a refreshing change! I appreciate his honest service. He communicated often and followed through on his committments to us. Thank you for making our RV purchase so easy! We also very much appreciate the delivery to our home in Vegas.
Best dealership I have ever dealt with. Salesman (Scott Damron) was knowledgeable and very relatable. Manager (Jeff Dye) was so nice and got me such a great deal. Will forever use this dealership. Very impressed. Would reccomend to everyone!
Michael Gordon was great and worked the deal on our schedule and time line. No pressure and fantastic communication. Good service after the sale! I would be happy to do business here in the future.
best experience ever in purchasing a new vehicle!!!! I never dreamed I could be able to purchase a Hybrid and it has met all my expectations!
My sister and I got our cars the same day. They had both of them ready to go and explained all the accessories that came with the car before we left. They even brought another car from a seperate location so I could test drive it in case I changed my mind. Thank you
Ken Garff's business model states they want to give you a "hassle-free experience" and that is what we had. Fair trade in value on our Toyota and a fair price on the new Explorer. David Heath helped make it "hassle-free" with no high pressure sales pitch. Just showed us the vehicle, answered questions, and pointed out features of the Explorer. After the sale David has helped us repeatedly with all the high tech features.
Pulled into Mesquite hauling our 5th wheel and my F350 suffered a AC compressor failure. Called the service department and Jesse told me to bring the truck right in. They took the truck right into the shop, checked it over and ordered the parts. 24 hours later they had the truck ready to go, just in time for the long weekend. Great service guys, a credit to the Blue Oval. Thanks Doug
I'm a new customer who purchased a new F-350, so don't have any detailed experience with vehicle service work as of yet. However, the sales staff, service staff and parts staff that I met were extremely friendly and helpful. Salesman Dave Heath exceeded my expectations, and he was highly recommended by a friend.
I'm a "No Nonsense" person. Found the car, made an offer, Deal Done. Dave is friendly, knowledgable and "Gets 'er Done. GREAT EXPERIENCE with Dave Heath.
We recently purchased a 2007 Mercury Grand Marquis from your dealership. In doing so we were assisted by Mike Gordon, your certified sales representative, who was very fair in both the price offered and follow up on any of our requests. Everyone we encountered at your dealership during this transaction performed in a very professional manner. We would highly recommend to others your dealership and especially Mike, as a source to having a great auto buying experience. Gerald W. Lynch
I have been buying and trading cars for a very long time. The experience was wonderful and the entire transaction was fair, fast and friendly. I will be a long time customer of Mesquite Ford.
I was on a spur of the moment vacation with some time to kill and was interested in trading in a HUGE SUV my husband pushed me into buying as our "Family" vehicle. All I can say is after 6 months, I was not happy and wanted something different, but wasn't sure I would be able to get into something I liked with out getting completely flipped since we had just purchased our current SUV. I live in Vegas and have bought over 4 vehicles at the big dealerships in Vegas, with the exception of one, I always left ...
I seen the truck I bought on the internet and Dave Heath brought it to Cedar City for me to look at on my way home. I liked the truck ,told him what I would need to do the deal and he made it happen. Had the truck brought to Mesquite and we did the deal. I had bought a trailer from Dave 2 years ago and was happy to work with him and your dealership Dave is a fine young man and I feel good about our dealings. Knox Burrows
As a rule I only deal with one dealer in Montana because of my respect and trust with that particular dealer. I found the same professionalism and integrity here at Mesquite Ford and when in Nevada will continue use Mesquite Ford for service and future purchases!
I worked with David Heath at the dealership and was extremely pleased with my buying experience. The entire staff was exceedingly friendly, helpful, courteous and made the entire experience easy and very pleasant. We recently moved to Mesquite and had gone to this dealership for our service and were so pleased with that we naturally went back to Ken Garff when purchasing a car. I would return there again and have recommended the dealership to neighbors and friends.
Scott Damron was amazing ! He was very professional, informed, and efficient! He sent us pictures ahead to save time for we were coming a long way. He showed us how everything worked, and was very very accomidating. We had to travel a long ways, but we would do it again to get the deal that we got and be treated the good way we were treated, Like family! We highly reccommed this dealership to any one. Besides that, it was a warm and sunny break from our cold up north!
This was our second vehicle we have bought from Mesquite Ford. The knowledge and patience that was extended to us was far passed excellence We were looking for a fairly new used vehicle. This first one Scott showed us was black, a color I didn't care for. We had to go to Las Vegas that day and Scott told us to take the Lincoln Rv and see if it was what we were looking for. By the time we returned from Vegas Scott had a silver Lincoln ready for us to look at. While we were gone he had ...
I have to admit I am sorry for taking so long to respond to this review but I tend to procrastinate! Nonetheless, I must impart that this is one of the few dealerships in the world that I have dealt with that are worth reviewing at all. David Heath and colleages are the most informed, patient, kind and cooperative people I have ever worked with. They even accepted a trade-in this time that I thought for sure could not even be considered. Now, be advised, I do not go into a dealership half-cocked either. I recommend always to be prepared ...
we pulled in there because we had a bad tire on our other car and I knew we could get help here because we have bought other outfits here while we were there we ended up visiting with the people we know at mesquite ford because we have already bought three other outfits there so we got the new car and they knew our time limit and was very fast at getting things done for us
DAVID HEATH was very helpful in assisting me to make a quick change of vehicles. In the past, my husband and I purchased four other vehicles from this agency.... and with David Heath's help. Dealing with David, there is never a feeling of being PUSHED into making a deal or being taken advantage of. I truly find him very trustworthy and eager to do whatever is needed to make the customer feel at ease.
I absolutely trust this dealership. They did everything they said they would do, and more. They are knowledgeable, honest, and eager to please. They have been extremely supportive after the sale as well. Their follow-up on details is the best I have seen over the years. They are nice folks who made my car buying a pleasure.
Dave was very professional not pushy in anyway, welcomed questions, brought us water, information was clear, sale went very smoothly, and waiting for plates now.. We did go back and purchased another item, first was the Lance camper, and then the cute 1972 VW beetle.. We would recommend th dealership to everyone... Haven,t used service yet, but place was better than expected... MM and Wilhelm
This is the 4th vehicle that my husband and I have purchased from Scott. He is attentive, is truthful and fair and is always able to meet our needs. Dennis is professional, helpful and explains "the paperwork" clearly. We are also impressed with the service department and the Dealership overall. They have been great to work with, and we highly recommend the team to anyone in search of a vehicle.
We have purchased 3 total vehicles from this sales rep and dealership. Great vehicles at a place where the staff is willing to find you the perfect car or truck, whether it is new or used. Wonderful service dept full of kind, knowledgeable people. The parts reps are respectful and quick, finding the right part the first time. Thank you Mesquite Ford!
Great service, even better pricing, no hassle sales and wonderful customer accommodation and satisfaction. I will always come here first for RV sales and service.
Recently moved to Mesquite. Wanted to purchase a newer vehicle than the one I arrived in. Several people I met recommended Mesquite Ford - had good reputation, were honest & would help me through the buying process. Was told to see Scott Damron. Scott was really familiar with the particular Mercury I purchased. Answered all of my questions - believe me I had a lot. Would definitely have Scott help me with my next purchase. Buying cars in the past was normally a stressful event for me. Scott & everyone (Jeff Dye & Dennis Thomas) I dealt with at the ...
We were recommended this dealership and sales person by our neighbors. They said, "they treat you right at Mesquite Ford" and they were absolutely correct. We asked for David by name and from the onset he was professional, knowledgeable, respectful, & very friendly. We are not fans of the car buying process but this experience may well have changed our minds. This without a doubt was our best car buying experience...bar none. Everyone we encountered at Mesquite Ford was courteous, friendly and eager to please. We will gladly send our friends to see David Heath at Mesquite ...
I was looking for a used Ford F-150 V6, and I didn't like the price range and this guy told me about Scott Damron in Mesquite. I called him and he said "We have some used ones, but I can get you a brand new one for the same price." I told him to find me one that he would drive. I bought it sight unseen, and it was exactly what I wanted. I would recommend Mesquite Ford, but specifically Scott Damron to anyone looking for a new truck.
This was our first experience at Mesquite Ford, It was fantastic!! Dave Heath was very knowledgeable on all the cars we looked at. He was also very nice and very caring concerning our feelings about the purchase. He explained all the features and how to operate each one. We have never been treated so well in a auto dealership before. His customer service is 110%!! All the employees at this dealership are so kind and caring!! They actually made you feel that they wanted your business!! Don't see that quality very often! It was a pleasure to have a awesome ...
I've purchased numerous vehicles during my life. Many of them were luxury cars with a huge price tag on them and I was usually treated very kind, but this purchase of my 2013 Ford F150 King Ranch was a very special experience. Dave Heath made me feel as if I was purchasing a brand new Ferrari. His calm attitude and attention to detail was extremely pleasant and a breath of fresh air in today's market. He was extremely knowledgeable about the product, features it offered, and benefits I could expect. He followed up with me after the sale to ...
This was our first purchase from Mesquite Ford. Great experience and we love our new car. We also appreciate Mesquite Ford's community involvement and support of numerous organizations.
Dealership is so friendly and hassle free. Purchased our second car from Dave, and would not go anywhere else. We felt the price was in keeping with other dealers and could not be happier.
Dave Heath is the easiest and most thorough salesperson I have ever encountered in my 30 years of purchasing automobiles. I would definitely purchase again from him and Ken Garff dealership. I would happily refer anyone to them. Outstanding! Thanks again Dave and Ken Garff dealership.
Scott was very professional and made every effort to be helpful. We would be happy to work with him in the future. We have been pleased with the service department taking care of our previous Lincoln.
Dave Heath and the entire staff at Ken Garff Mesquite Ford made the buying experience seem like we were just hanging out with friends for a couple hours. It was a very pleasant experience, I wouldn't dream of going anywhere else to purchase a vehicle.
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